- Two similar situations that have arisen in the last week or so, one that I was directly involved in and one that another fellow industry member called me about to “pick my brains” so to speak.
- Odour in the carpet. In both cases, the customers decided we were both too expensive and went for a cheaper option.
- However, in both cases the contractors selected may have been cheaper but have little to no idea on how the process should work.
- Both called back within a day as the odour had worsened, and they both repeated the same “process”, which appeared to involve copious amounts of water and little chemical, but very little extraction.
- Results: both of them with saturated carpets that now weren’t just an odour issue, but a water damage issue as well!
- It took several days to achieve full drying on our job, but one room still had a major odour issue, replacement being the better option. Our colleague’s situation however is a full replacement.
- Sometimes a dollar saved is not saving at all!!
