2 customers this week that ended up in grief by doing what they thought was right!
- First, a wine stain on a linen/viscose. Poured all manner of stuff on there including salt, bicarb, store bought detergents… stain sorted and now cleaned yesterday and being protected today.
- Second, a tea stain on a protected rug that we got the blame for and consequently the worst review we’ve ever had and on multiple platforms. Turned out she flooded the area with detergent, which is what created the apparent issue. Went in and very quickly sorted it out, now we have one of the absolute best ever reviews for our amazing customer service!!!
Remember – if you do have a stain issue, go to our website and at the bottom of the page there’s a link for a downloadable PDF on stain removal. Follow that, and it should be happy days rather than “Oh SH*T!!”
