Specialty cleaning Last Friday evening we had a job to do at the head office a large, well-known corporation. Nothing that interesting about that you might think, apart from the fact that the carpets and rug we were dealing with were valued in the hundreds of thousands! The reason we were there was due to […]

Oh dear Had another one of those moments this week where my reaction was “Oh dear!”. My customer had been down to the river with the dog, said dog had a ball but swallowed a lot of river water in the process! Upon returning home, the poor pup’s stomach was obviously brimming with too much […]

Home remedies This week I had a customer that had had an incident with a friend splashing a cup of coffee all over his beautiful wool carpet in his Cottesloe home. Both he and his mate had attempted to fix it themselves but instead of a good result… you guessed it, it looked terrible! They […]

Mystery spots Had a job yesterday where a family had left home over Xmas for a 2-week holiday, but when they came back, there were a number of “Mystery Spots” throughout one bedroom. Nobody seemed to know exactly what had happened or what may have possibly caused it. But this is something we often come […]

Errrrk, Dirty!! We had a case of an extremely soiled carpet with all manner of stuff in there including such niceties as coffee, food, alcohol and our favourite, urine! There were plenty of other unidentifiable things in there to go with the mix! But, as usual, it was just another day at the office for […]

Another thing we get to do from time to time is to take crush marks out of carpets for manufacturers or retailers. These crush lines generally happen due to incorrect storage/transportation. In this case this week, I had a room full of high-quality, loop-pile wool carpet with crush marks through the whole room. The owner […]

Ah, dogs, a man’s best friend. But the wife’s nightmare! I had a job today that the wife told me had been peed on several times by their dog, and now, when friends visited, their dogs kept doing the same. She showed me the general area on the far side of the room and said, […]

This week presented me with a job that was one of sentimental value. It was a 40 year old, polyester/cotton Jacquard lounge suite that the hubby had bought when he moved out of home. His wife wasn’t so keen on it, so the boys had inherited it when they left home, but now they no […]

Darren and I attended a job last week, repeat customer wanting the same job again. No Problems, 3 small lounge suites with some minor marks. But embarrassingly, we got a call back, saying that we missed a few spots on one settee! So off I went, to inspect and sort out the issue. I get […]

Prevacuuming is something we that we are required to do as per the Australian Standard AS3733 for carpet cleaning. Yet people often assume that their version of vacuuming of the carpet is enough – but this is rarely the case! Just this week, Darren had a job that he attended and as per our norm, […]