Review “Fabulous service. We had a couple of stains ranging from tea to tan on our Jasper lounge that were up to 3 months old; and the prognosis wasn’t good considering the time that had passed and the fabric of our couch. No guarantees were made; instead, Franco just produced results! And they smell fantastic […]

This week we had an unusual request to fix an issue with dye from a leather strap having transferred onto a viscose blend bedhead – nothing nefarious, just a leather handle that had rubbed against the fabric. Definitely something new, but once again, challenge accepted! The client was not hopeful, thinking it would never come […]

One of the things we do on a regular basis is to clean upholstery that has been delivered with marks on it. Our challenge is to clean these fabrics that are brand new, without creating issues on the fabric, in spite of the fact that that they are often quite fussy fibres that can be […]

Every once in a while we get a call in to clean a “stain” on the carpet. The “stain” turns out to be a bleach mark. Stains are where there are added colours or soiling to the fibre – bleach marks are the exact opposite; they’re colour loss. This can result from using things such […]

Reporting on carpet issues for warranty claims is another thing we do. This week I called in to inspect a complaint of colour variances on a job. Looking at the carpet. It seemed as though one side of the join was different in colour to the other side. But, when I played around with the […]

Yesterday, I attended a job that I’d had an emergency call on. Regular client, with a mischievous daughter who loves testing out her artistic skills – this time with nail polish on the staircase. Mum tried to do it herself, but just spread it! So, the call came through… She had done a great job […]

This week, I had to inspect another few carpets had already been “professionally cleaned”. One of particular concern was a carpet that, even after having been cleaned twice, one room still had a smell of cat urine AND the new tenant was reacting badly with a rash developing all over her as she is highly […]

Yesterday, we were asked by a Property Manager to deodorise 1 bedroom carpet in a house. These carpets had already been “professionally cleaned”. No problem we said, we can sort that out and in we went. But… upon inspection, the carpets were still quite soiled throughout, with a general doggy smell to go with it. […]

Vacuuming, potentially the best thing you can do for your carpet but the most misunderstood by customers? Pull along vacuum cleaners? The worst of the worst for carpet! Just skims the top, but pulls very little out in reality Pull along with powerhead? A little better, literally pulls out twice as much as a normal […]

Had another one of those calls today. A stain on the carpet, so some Facebook commentator says of course just use bleach! Mistake #1 Oh no, now we have a big yellow mark (Bleach strips colour and yellows nylon!). Another Facebook expert says coffee can stain it back to close to the original colour – […]

Sometimes we get called for specialist jobs in more “exotic” locations. We had one such one a week or two ago. The job was in Peppermint Grove Beach, just out of Busselton. The issue was some dirt on a brand-new lounge suite that was apparent upon delivery. Apparently, just one corner, but the customer was […]

We just love exotic fibre blends 18% polyester, 11% cotton, 22% linen and 49% viscose, was one that we attended last week. To make matters worse, someone else had had a go at the suite already – ugh! It was one of those huge, awkward ones as well with feather filled cushions and all sorts […]