Week after week I carry on about people trying to fix things themselves. This week was no exception with a beautiful 8-month-old wool carpet in a high-end Floreat apartment. Their dopey dawg had eaten some grass at the local park and proceeded to redeposit it onto their bedroom carpet in two areas They bought an […]

What’s the lifeblood of any business? Repeat customers! Without them, it becomes a very expensive business to run if you need to keep on buying customers! But we are proud to say that we do get a great rate of happy, returning customers, as well as referrals from those customers. What do we do right? […]

Got asked this week to report on a rusting door frame Doing for a Property Manager who wanted to take builder to court over a rusting door frame. Their claim: it was a building issue. Builder: it was a urine issue My report; unfortunately for the PM, the builder was right. Using my UV light […]

Took some trainees out on a job last week Job off Facebook recommendation Basically picked me because the comments said I “knew my stuff” and that I “train others” So, I turn up with two trainees in tow and proceed to check out her $10,000 sofa in intimate detail, finding the fibre type, asking about […]

Oh CRAP! Yes, sometimes that’s exactly what we think when we see our job And sometimes, its actually what we deal with! Take last Saturday, with poor Carl having to attend a job with… well you can guess what I’m talking about. Bad enough that he had to deal with that, but someone had attempted […]

Allergies – nothing to be sneezed at! And as spring approaches, people will be affected more and more Sneezes , sniffles and… stuff But… it’s not always just about hayfever – some people have some serious chemical or perfume allergies too. So when we clean, it’s not just about making it look clean; we’re also […]

Customer: “Hi, got a tiny bit of mould on my carpet, can you come and fix it?” Fresh Aire: “Sure we’ll fix it” And in we go, pull it all up and ditch it! Customer: “OMG, WHY???” Fresh Aire: “ Because if you want fresh air and not a health hazard, that’s what we should […]

“OOOPS, sorry luv, it’ll clean off!” Not the words you want to hear from the guy delivering your brand new, very expensive lounge suite! But something we have had to deal with a lot of late, with many a new lounge suite being delivered with what are termed “handling marks” Or what we might call […]

This week has been a strange week We’ve had lots of people cancelling, changing appointments due to Covid Our appointment book has resembled more of a Merry-Go-Round than anything else! But with that comes opportunity to catch up with things, so to me, it’s actually been the silver lining! Getting things organised that have been […]

Aren’t these machines you can buy just fantastic? Every bit as good as professional machines, aren’t they? We can do all of our carpets and upholstery ourselves now and save money Wait, what’s happening? It’s all gone a smudgy brown, and we can’t fix it! Maybe we do need a professional One lovely, expensive lounge […]

SEEMS LIKE THERE’S A CHANGE IN THE AIR It’s definitely getting cooler And soon it will be wetter! And with winter, comes storms and heavy rain! For those silly enough not to sort their gutters out, that can lead to problems with water intrusion. If it happens to you or anyone you know, don’t take […]

Interesting week for us… We’ve done a wide variety of houses in a wide range of suburbs Sometimes even on the same day Carl for instance did two rather trashed houses in socio-economically challenged suburbs yesterday Then ended up in a “leafy suburb” with brand new Bentley, Ferrari and Lamborghini SUV gracing the garage! But […]